As part of our ongoing commitment to keeping your data secure, we're making an important update to the myVPN service. 

Starting July 22, 2024, UBC's myVPN service will require multi-factor authentication (MFA) for an additional layer of security. This applies to all UBC students, faculty, and staff at the Vancouver and Okanagan campuses.

What to expect:

• When connecting to myVPN after July 22, add "@" to your username followed by your preferred authentication method (e.g. for the Duo app you would type username@app).
• You will receive a prompt on your chosen device for verification.
• Subsequent connections will recall your information for a seamless experience.

For more details:

• Visit the MFA on VPN Technical Support page: 
  • https://ubc.service-now.com/kb_view.do?sysparm_article=KB0016157

Need help?

• Contact the IT Service Centre: 
  • https://it.ubc.ca/got-question-about-it-products-and-support#helpdesk  

Please familiarize yourself with the new login process before July 22, 2024, to minimize any inconvenience.

Thank you for your cooperation in maintaining a secure network environment. We appreciate your attention to this important update.