Navigate

EOAS Help Desk

  • Register

  • or
  • Login
    Need a password reminder?
or
New Ticket
  • Create a ticket

    Create ticket using a form

  • Submit Community Topics

    Community Topics and suggestions submitted by customers like you

  • Start a chat session

  • Knowledgebase Read help articles
  • News News & updates
  • Community Custom suggestions
  • Downloads Browse our downloads
  • New Ticket We are here to help

News

  • Nov
    3

    IRP / Workday useful links

    by Charles Krzysik
    0 Comments
    in General

    Hi Everyone, We would like to post some useful links for UBC Workday roll-out now that system is live.Go-Live Checklist for Nov. 2 - https://irp.ubc.ca/sites/integrated-renewal.ubc.ca/files/images/Go-Live%20Checklist.pdf Quick Reference Guide with Job Aids https://blogs.ubc.ca/ubcworkdayjobaids/ Delegating Tasks...

  • Apr
    2

    Enhanced CWL (MultiFactor Authentication FAQ for CWL based systems)

    by Charles Krzysik
    0 Comments
    in Changes

    https://privacymatters.ubc.ca/secure/enhancedcwl

View 37 articles

Knowledgebase

PCLAB (1)


  • Remote Desktop Connection to PCLabs
View 1 article

Applications (4)


  • ArcGIS is unable to connect to license server when working remotely
  • Add a Syllabus to course in EOAS website
  • New Self-Served Booking Application
  • Adobe Site License Changes
View 4 articles

Guidelines (4)


  • Guideline: EOAS IT staff and management of the help desk system
  • Guideline: Decomission of old EOAS user accounts (draft)
  • Guideline: Group management in Active Directory
  • Owncloud Folder copy only works in Google Chrome on the Mac
View 4 articles

Print (7)


  • Printing by wireless or from home to the printer in EOAS Main 113
  • MDRU Plotter Printing services
  • How to disable Windows 10 managing the default printer
  • How to use locked print for the Ricoh C6501 from a MacOS computer
  • For Microsoft Windows: Adding New Ricoh Printer MP C3004, MP C8003 and MP C6503 in EOSM 113 and ESB 2027 (Windows)
View 7 articles

Network (2)


  • What domain name servers can I use in the Department of Earth, Ocean and Atmospheric Sciences?
  • Linux Security Updates
View 2 articles

Android (2)


  • How can I connect my Android-based Gmail app to EOAS mail, calendar, and contacts?
  • How to set up EOAS email on an Android-based device (via ActiveSync)
View 2 articles

Linux (3)


  • NextCloud desktop client for Linux
  • How to encrypt your home folder after installing Ubuntu
  • How to connect a Linux computer to TeamShare
View 3 articles

Mac OSX (10)


  • How to determine if your Mac OSX computer's hard drive is encrypted
  • How to Reset NVRAM on your Mac
  • How to find the MAC address for your Apple Mac computer using System Preferences
  • security updates on OSX
  • Where can I find Microsoft Office for MacOS?
View 10 articles

Windows (5)


  • How to check status of Bitlocker encryption on a client on Windows 10
  • Configuring NTP on Windows Server 2012 R2
  • How do I obtain a free upgrade to Windows 10 Education?
  • How to run Windows Update on Windows 10
  • Remote Desktop Set up Windows 10
View 5 articles

Email, calendar, and contacts (19)


  • How to configure Thunderbird to access your EOAS mail account
  • How to turn on out of office replies in the EOAS web mail interface
  • How to set view for all folders in Outlook 2013/2016
  • How do I add a shared mailbox in Microsoft Outlook 2010
  • How to manage and create distribution lists on EOAS Exchange mail
View 19 articles

Recent News

  • Nov 3
    IRP / Workday useful links
  • Apr 2
    Enhanced CWL (MultiFactor Authentication FAQ for CWL based systems)
  • Jan 3
    Adobe Site License Changes
  • Oct 2
    Change EOAS Password ( Exchange / Helpdesk / Owncloud )
  • Aug 22
    Useful guidelines for identifying Phishing emails
View 37 articles

Recent Downloads

  • Ricoh_Custom_PPD_12.04.pkg
  • Ricoh_PS_Printers_Vol2_EXP_LIO_2.2.0.0.dmg
  • Sophos Antivirus for Mac OSX
  • Sophos Antivirus for Windows
  • WinSCP open source SFTP, FTP, WebDAV, and SCP client for Microsoft Windows
  • View 7 downloads

Quick Jump
  • EOAS Help Desk
  • Knowledgebase
  • News
  • Downloads
  • Community
  • New Ticket
Top
Helpdesk software provided by Deskpro