EOAS Help Desk

Register
or
Login

Your email
Your password
Stay Logged In?

Need a password reminder?

or

Create a ticket

Create ticket using a form
Submit Community Topics

Community Topics and suggestions submitted by customers like you
Start a chat session

Knowledgebase Read help articles
News News & updates
Community Custom suggestions
Downloads Browse our downloads
New Ticket We are here to help

News

Apr

2

Enhanced CWL (MultiFactor Authentication FAQ for CWL based systems)

by Charles Krzysik
0 Comments
in Changes

https://privacymatters.ubc.ca/secure/enhancedcwl
Jan

3

Adobe Site License Changes

by David Jones
0 Comments
in Changes

Faculty and staff should be aware of these changes: New Update https://it.ubc.ca/news/don%E2%80%99t-lose-your-access-adobe-software

View 36 articles

Knowledgebase

Applications (4)

ArcGIS is unable to connect to license server when working remotely
Add a Syllabus to course in EOAS website
New Self-Served Booking Application
Adobe Site License Changes

View 4 articles

Guidelines (3)

Guideline: EOAS IT staff and management of the help desk system
Guideline: Group management in Active Directory
Owncloud Folder copy only works in Google Chrome on the Mac

View 3 articles

Print (7)

How to enter your print code for the shared Ricoh printers for Windows 10
Printing by wireless or from home to the printer in EOAS Main 113
MDRU Plotter Printing services
How to disable Windows 10 managing the default printer
How to use locked print for the Ricoh C6501 from a MacOS computer

View 7 articles

Network (2)

What domain name servers can I use in the Department of Earth, Ocean and Atmospheric Sciences?
Linux Security Updates

View 2 articles

Android (2)

How can I connect my Android-based Gmail app to EOAS mail, calendar, and contacts?
How to set up EOAS email on an Android-based device (via ActiveSync)

View 2 articles

Linux (3)

NextCloud desktop client for Linux
How to encrypt your home folder after installing Ubuntu
How to connect a Linux computer to TeamShare

View 3 articles

Mac OSX (10)

How to take a screenshot on your Mac
How to determine if your Mac OSX computer's hard drive is encrypted
How to Reset NVRAM on your Mac
How to find the MAC address for your Apple Mac computer using System Preferences
security updates on OSX

View 10 articles

Windows (5)

How to check status of Bitlocker encryption on a client on Windows 10
Configuring NTP on Windows Server 2012 R2
How do I obtain a free upgrade to Windows 10 Education?
How to run Windows Update on Windows 10
Remote Desktop Set up Windows 10

View 5 articles

Email, calendar, and contacts (19)

How to configure an iOS device to use EOAS mail, calendar, and contacts
How to configure Thunderbird to access your EOAS mail account
What should I do when I receive a spam or phishing email message?
How to configure Mozilla Thunderbird to access a shared mail box
How do I add a shared mailbox in Microsoft Outlook 2010

View 19 articles

Recent News

Apr 2
Enhanced CWL (MultiFactor Authentication FAQ for CWL based systems)
Jan 3
Adobe Site License Changes
Oct 2
Change EOAS Password ( Exchange / Helpdesk / Owncloud )
Aug 22
Useful guidelines for identifying Phishing emails
Aug 10
Move of course material

View 36 articles

Recent Downloads

Ricoh_Custom_PPD_12.04.pkg
Ricoh_PS_Printers_Vol2_EXP_LIO_2.2.0.0.dmg
Sophos Antivirus for Mac OSX
Sophos Antivirus for Windows
WinSCP open source SFTP, FTP, WebDAV, and SCP client for Microsoft Windows

View 7 downloads

Quick Jump

EOAS Help Desk
Knowledgebase
News
Downloads
Community
New Ticket

Top

Helpdesk software provided by Deskpro