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News

Jul 9

Changes

How to print from USB or scan to USB from the new Ricoh printers in EOSM and ESB

USB flash memory devices and SD cards are supported for direct printing. However, certain types of USB flash memory devices and SD cards cannot be used. Only FAT32 is supported. The machine cannot print a document over 1 GB. You can...

Stephan Friedersdorf

Jul 4

Changes

Important: Multi-Factor Authentication (MFA) Requirement for myVPN

As part of our ongoing commitment to keeping your data secure, we're making an important update to the myVPN service. Starting July 22, 2024, UBC's myVPN service will require multi-factor authentication (MFA) for an additional layer of security. This applies to all...

Stephan Friedersdorf

Jul 3

General

New Printer Instructions-With PaperCut

New Printer Instructions, With PaperCut Windows: https://helpdesk.eoas.ubc.ca/kb/articles/163 Mac: https://helpdesk.eoas.ubc.ca/kb/articles/165 Linux: https://helpdesk.eoas.ubc.ca/kb/articles/167 Releasing at printer: https://helpdesk.eoas.ubc.ca/kb/articles/164 FAQs...

Stephan Friedersdorf

Jul 3

Changes

Adobe Site License Changes

Changes to your Adobe subscription – ACTION REQUIRED New Update Adobe Software Licensing FAQ | UBC Information Technology Adobe Products | UBC Information Technology Adobe Reader remains free and supports opening, signing and adding notation to PDFs. Full details on the product version to...

Stephan Friedersdorf

Nov 3

General

IRP / Workday useful links

Hi Everyone, We would like to post some useful links for UBC Workday roll-out now that system is live.Go-Live Checklist for Nov. 2 - https://irp.ubc.ca/sites/integrated-renewal.ubc.ca/files/images/Go-Live%20Checklist.pdf Quick Reference Guide...

Apr 2

Changes

Enhanced CWL (MultiFactor Authentication FAQ for CWL based systems)

https://privacymatters.ubc.ca/secure/enhancedcwl

May 1

Changes

Proposed change to my.eos.ubc.ca web site logon

Overview The my.eos.ubc.ca web site will be updated to use the EOAS ID user name and password for authentication. Background The web site relied on the NIS log on system (http://www.yolinux.com/TUTORIALS/NIS.html),...

Mar 27

General

Renewal of Matlab license

If you are using a standalone version of Matlab and you need to renew your license:Open MATLAB Click on Resources Click on Help Hover over Licensing and then click on Update Current LicensingSelect license 924490UpdateRestart Matlab If you are...

Dec 2

Security

Organizational Ransomware Attacks

Ransomware can be localized to target individual users or systems, or expanded to larger groups and even organizationally focused with the intent of paralyzing an organization. Recently, there have been a number of ransomware attacks that exploit unpatched vulnerabilities on...

Sep 3

General

New post explains how to add your EOAS mail account to an iOS-based device

A new article has been posted to the knoweldge base that explains how to add your EOAS account to your iOS, i.e., iPhone or iPad, device. https://helpdesk.eoas.ubc.ca/kb/articles/how-to-configure-an-ios-device-to-use-eoas-mail-calendar-and-contacts

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EOAS IT office phone numbers:

Vincent: 604-822-9697 | David: 604-822-5730 | Henryk (mobile): 604-341-0531 | Stephan: 604-822-9110