Navigate

EOAS Help Desk

  • Register

  • or
  • Login
    Need a password reminder?
or
New Ticket
  • Create a ticket

    Create ticket using a form

  • Submit Community Topics

    Community Topics and suggestions submitted by customers like you

  • Start a chat session

  • Knowledgebase Read help articles
  • News News & updates
  • Community Custom suggestions
  • Downloads Browse our downloads
  • New Ticket We are here to help
  • Portal
  • Knowledgebase
RSS Feed Subscribe

Knowledgebase

Our knowledgebase contains articles written by our support agents to help you.

Applications (6)


  • ArcGIS is unable to connect to license server when working remotely
  • Add a Syllabus to course in EOAS website
  • New Self-Served Booking Application
  • Adobe Site License Changes
  • How to Purchase Items with Stores on the EOAS Website
View 6 articles

Guidelines (4)


  • Guideline: EOAS IT staff and management of the help desk system
  • Guideline: Decomission of old EOAS user accounts (draft)
  • Guideline: Group management in Active Directory
  • Owncloud Folder copy only works in Google Chrome on the Mac
View 4 articles

Email, calendar, and contacts (18)


  • How to turn on out of office replies in the EOAS web mail interface
  • How to manage and create distribution lists on EOAS Exchange mail
  • How to view FASmail distribution list memberships on your account in Webmail
  • How to view FASmail distribution list memberships on your account in Outlook
  • How to setup email on computers and mobile devices
View 18 articles

Network (2)


  • What domain name servers can I use in the Department of Earth, Ocean and Atmospheric Sciences?
  • Linux Security Updates
View 2 articles

Print (4)


  • How to disable Windows 10 managing the default printer
  • How to use locked print for the Ricoh C6501 from a MacOS computer
  • For Microsoft Windows: Adding New Ricoh Printer MP C3004, MP C8003 and MP C6503 in EOSM 113 and ESB 2027 (Windows)
  • For OSX: Adding New Ricoh Printer MP C3004, MP C8003 and MP C6503 in EOSM 113, EOSM 326D and, ESB 2027
View 4 articles

Windows (5)


  • How to check status of Bitlocker encryption on a client on Windows 10
  • Configuring NTP on Windows Server 2012 R2
  • How do I obtain a free upgrade to Windows 10 Education?
  • How to run Windows Update on Windows 10
  • Remote Desktop Set up Windows 10
View 5 articles

Mac OSX (11)


  • How to take a screenshot on your Mac
  • How to determine if your Mac OSX computer's hard drive is encrypted
  • How to Reset NVRAM on your Mac
  • How to find the MAC address for your Apple Mac computer using System Preferences
  • security updates on OSX
View 11 articles

Linux (3)


  • NextCloud desktop client for Linux
  • How to encrypt your home folder after installing Ubuntu
  • How to connect a Linux computer to TeamShare
View 3 articles

Android (0)


No articles yet

PCLAB (0)


No articles yet

Quick Jump
  • EOAS Help Desk
  • Knowledgebase
  • News
  • Downloads
  • Community
  • New Ticket
Top
Helpdesk software provided by Deskpro