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Knowledgebase

Our knowledgebase contains articles written by our support agents to help you.

Applications (6)


  • ArcGIS is unable to connect to license server when working remotely
  • New Self-Served Booking Application
  • Adobe Site License Changes
  • How to Purchase Items with Stores on the EOAS Website
  • How to Setup Laptop for Zoom in Meeting Room
View 6 articles

Guidelines (4)


  • Guideline: EOAS IT staff and management of the help desk system
  • Guideline: Decomission of old EOAS user accounts (draft)
  • Guideline: Group management in Active Directory
  • Owncloud Folder copy only works in Google Chrome on the Mac
View 4 articles

Email, calendar, and contacts (18)


  • How to access a shared mailbox when using Outlook Web Access (OWA)
  • Outlook folder appears empty even though there are emails in it
  • How to disable hyperlinks automatically in Microsoft Outlook
  • How to forward email as an attachment in Outlook
  • How to forward email as an attachment in MacOS Mail
View 18 articles

Network (2)


  • What domain name servers can I use in the Department of Earth, Ocean and Atmospheric Sciences?
  • Linux Security Updates
View 2 articles

Print (6)


  • How to disable Windows 10 managing the default printer
  • For Microsoft Windows: Adding New Ricoh Printer MP C3004, MP C8003 and MP C6503 in EOSM 113 and ESB 2027 (Windows)
  • For OSX: Adding New Ricoh Printer MP C3004, MP C8003 and MP C6503 in EOSM 113, EOSM 326D and, ESB 2027
  • For Windows: How to Print from the MDRU Printer
  • For macOS: How to Print from the MDRU Printer
View 6 articles

Windows (5)


  • How to check status of Bitlocker encryption on a client on Windows 10
  • Configuring NTP on Windows Server 2012 R2
  • How do I obtain a free upgrade to Windows 10 Education?
  • How to run Windows Update on Windows 10
  • Remote Desktop Set up Windows 10
View 5 articles

Mac OSX (11)


  • How to Reset NVRAM on your Mac
  • How to find the MAC address for your Apple Mac computer using System Preferences
  • security updates on OSX
  • Where can I find Microsoft Office for MacOS?
  • How to get the media access control (MAC) address from an Apple MacOS computer
View 11 articles

Linux (3)


  • NextCloud desktop client for Linux
  • How to encrypt your home folder after installing Ubuntu
  • How to connect a Linux computer to TeamShare
View 3 articles

Android (0)


No articles yet

PCLAB (0)


No articles yet

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