EOAS Helpdesk

Please take a look at our knowledgebase articles, which contains technical guides that answer the most common questions.

If you still require help, please submit a ticket below or email helpdesk@eoas.ubc.ca

Apr 3

Changes

Microsoft 365 Migration Details

Please refer to: https://it.ubc.ca/microsoft-365 Exchange Online Migration Exchange Online Migration FAQs M365 Licensing

Jul 9

Changes

How to print from USB or scan to USB from the new Ricoh printers in EOSM and ESB

USB flash memory devices and SD cards are supported for direct printing. However, certain types of USB flash memory devices and SD cards cannot be used. Only FAT32 is supported. The machine cannot print a document over 1 GB. You can...

Jul 4

Changes

Important: Multi-Factor Authentication (MFA) Requirement for myVPN

As part of our ongoing commitment to keeping your data secure, we're making an important update to the myVPN service. Starting July 22, 2024, UBC's myVPN service will require multi-factor authentication (MFA) for an additional layer of security. This applies to all...

Jul 3

General

New Printer Instructions-With PaperCut

New Printer Instructions, With PaperCut Windows: https://helpdesk.eoas.ubc.ca/kb/articles/163 Mac: https://helpdesk.eoas.ubc.ca/kb/articles/165 Linux: https://helpdesk.eoas.ubc.ca/kb/articles/167 Releasing at printer: https://helpdesk.eoas.ubc.ca/kb/articles/164 FAQs...

Jul 3

Changes

Adobe Site License Changes

Changes to your Adobe subscription – ACTION REQUIRED New Update Adobe Software Licensing FAQ | UBC Information Technology Adobe Products | UBC Information Technology Adobe Reader remains free and supports opening, signing and adding notation to PDFs. Full details on the product version to...

Nov 3

General

IRP / Workday useful links

Hi Everyone, We would like to post some useful links for UBC Workday roll-out now that system is live.Go-Live Checklist for Nov. 2 - https://irp.ubc.ca/sites/integrated-renewal.ubc.ca/files/images/Go-Live%20Checklist.pdf Quick Reference Guide...

Apr 2

Changes

Enhanced CWL (MultiFactor Authentication FAQ for CWL based systems)

https://privacymatters.ubc.ca/secure/enhancedcwl

May 1

Changes

Proposed change to my.eos.ubc.ca web site logon

Overview The my.eos.ubc.ca web site will be updated to use the EOAS ID user name and password for authentication. Background The web site relied on the NIS log on system (http://www.yolinux.com/TUTORIALS/NIS.html),...

Mar 27

General

Renewal of Matlab license

If you are using a standalone version of Matlab and you need to renew your license:Open MATLAB Click on Resources Click on Help Hover over Licensing and then click on Update Current LicensingSelect license 924490UpdateRestart Matlab If you are...

Dec 2

Security

Organizational Ransomware Attacks

Ransomware can be localized to target individual users or systems, or expanded to larger groups and even organizationally focused with the intent of paralyzing an organization. Recently, there have been a number of ransomware attacks that exploit unpatched vulnerabilities on...

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News

Microsoft 365 Migration Details

How to print from USB or scan to USB from the new Ricoh printers in EOSM and ESB

Important: Multi-Factor Authentication (MFA) Requirement for myVPN

New Printer Instructions-With PaperCut

Adobe Site License Changes

IRP / Workday useful links

Enhanced CWL (MultiFactor Authentication FAQ for CWL based systems)

Proposed change to my.eos.ubc.ca web site logon

Renewal of Matlab license

Organizational Ransomware Attacks

EOAS Helpdesk

Dashboard

Knowledgebase

Featured Articles

Categories

Applications (6)

Email, calendar, and contacts (20)

Network (2)

Print (10)

Mac OSX (8)

News

Microsoft 365 Migration Details

How to print from USB or scan to USB from the new Ricoh printers in EOSM and ESB

Important: Multi-Factor Authentication (MFA) Requirement for myVPN

New Printer Instructions-With PaperCut